Coronavirus and Radboud university medical center

Many of the planned appointments and treatments are going ahead, sometimes by telephone or video call. Unfortunately, we have to postpone some scheduled admissions. Of course, this will only be done when this is an option from a medical standpoint. We will contact you if this applies to you. You can always come to us for emergencies.

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Coronavirus and Radboud university medical center

Many of the planned appointments and treatments are going ahead, sometimes by telephone or video call. Unfortunately, we have to postpone some scheduled admissions. Of course, this will only be done when this is an option from a medical standpoint. We will contact you if this applies to you. You can always come to us for emergencies.

Medical masks are mandatory

All patients, companions, and visitors 13 years of age and older are obliged to wear a medical mask in the public spaces inside Radboud university medical center. You will be given a medical mask at the entrance. Please keep this mask on until you have left the hospital. 

Appointments and treatments

Many of the scheduled appointments and treatments are going ahead. Sometimes they can be converted into a consult by telephone or a video call. You will receive the invitation to your appointment by phone, mail, or on mijnRadboud.

Unfortunately, we have to postpone some scheduled admissions. Of course, this will only be done when this is an option from a medical standpoint. This may mean that you will have to wait longer for the appointment for your admission or operation. We will contact you if this applies to you. There is no need for you to call us.

Questions about your situation

Do you have questions about your own medical situation in relation to the coronavirus? If so, please contact your treatment provider. Is your situation changing, or are you worried? Please contact us in that case as well.

Emergencies

To be clear: you can always come to Radboud university medical center in case of emergency.


Do You Have Questions? Are You Worried?

Do you have questions about your own medical situation in relation to the coronavirus? If so, please contact your treatment provider. Is your situation changing, or are you worried? Please contact us in that case as well.

read more

Do You Have Questions? Are You Worried?

Do you have questions about your own medical situation in relation to the coronavirus? If so, please contact your treatment provider. Is your situation changing, or are you worried? Please contact us in that case as well.

Questions for Radboud university medical center

Do you have a question about your own medical situation in relation to the coronavirus? If so, please contact your own treatment provider. Is your situation changing, or are you worried? Please contact us in that case as well.

General questions

Do you have general questions about the coronavirus? Please have a look at the RIVM website. It has general information about the coronavirus and what you should do in the event of symptoms. You will find answers to frequently asked questions there as well. You can also call the national information line at: 0800 – 1351.

Easy to understand information about the coronavirus

There are special websites about the coronavirus for people who have difficulty with language. On the Steffie website, the measures and recommendations are explained in simple language with pictures. The Pharos website has a lot of information about the coronavirus in simple language and in many different languages, including Polish, Arabic, and Turkish.

Do you have symptoms? Get tested!

Do you have symptoms such as a cold, coughing, a fever, or sudden loss of taste and smell? If so, you can be tested for coronavirus. For an appointment, please call 0800-1202 (only for people 12 years of age or older). For more information, please visit the website for the Government of the Netherlands.

Measures at Radboud university medical center



Do You Have an Appointment at an Outpatient Clinic?

Please read below to find out which situation applies to you.


  • Many of the scheduled appointments are going ahead, sometimes by telephone or video call. In principle, treatments without admission are also going ahead. You can always come to Radboud university medical center in case of emergency.

    Health check

    Before your appointment, treatment, or admission, we will contact you to ask about your health. You can complete this questionnaire (where possible) beforehand on mijnRadboud. If you have not completed the questionnaire, then we will call you to answer the questions. If you do not have a mijnRadboud account and you have not been called, then you will complete the questionnaire when you arrive. We ask you to be open and honest about it.

    Prevent full waiting rooms

    We ask you to come to the hospital shortly before your appointment to ensure that the waiting rooms are not busy.

    Come to the hospital by yourself

    To ensure that it is not too busy at the hospital and that everyone can stay 1.5 meters apart, it is not possible to bring a companion to the hospital. If bringing a companion is a necessity or if it has been agreed with your care provider, you can bring a maximum of one companion (without symptoms) with you. The following exceptions also apply:

    • Patients who come to give birth may have two companions.
    • Children and young people under 18 years of age with an appointment for an outpatient clinic may bring two parents.
    • Elderly people (who are vulnerable) with an appointment for an outpatient clinic can bring their partner and a child/caregiver.

    We understand that this is a very significant measure. We do this to protect you, our patients, and our employees even better. The smaller the number of people that visit Radboud university medical center, the smaller the risk that patients and visitors pass the virus to each other. To involve your loved ones in your visit, we offer you the following alternatives:

    • As a patient, you can include an important loved one in your appointment by telephone. Calling your partner, family member, or friend and putting them on speaker during your appointment is always permitted. This allows your loved ones to listen in and comment or ask a question.
    • If you want, you can record the meeting on your mobile phone so you can listen to it together later on.
    • You can also ask your healthcare provider to record the meeting.

    If you are allowed to bring a companion, they must complete their own questionnaire upon arrival.



Are You Being Admitted to the Hospital?

Unfortunately, we have to postpone some scheduled admissions. Of course, this will only be done when this is an option from a medical standpoint. This may mean that you will have to wait longer for the appointment for your admission or operation. We know that postponing an admission can have a profound effect on you and your loved ones, but we still ask for your understanding, including when you are in contact with our employees, both in the hospital and on the phone.

Are you coming to the hospital to be admitted? If so, you can bring one companion on the day of admission. During admission, patients are allowed a maximum of one visitor per day. The following exceptions also apply:

  • Patients who come to give birth may have two companions.
  • Children and young people under 18 years of age with an appointment for an outpatient clinic may bring two parents.
  • Elderly people (who are vulnerable) with an appointment for an outpatient clinic can bring their partner and a child/caregiver.

Visitors/companions with symptoms are unfortunately not allowed inside.

Health check

We will also ask you a few questions about your health before you are admitted.



Are You a Visitor or Companion of a Patient?

To ensure that it is not too busy in the hospital and that a distance of 1.5 meters can be maintained, we can only welcome visitors and companions to a limited extent. We understand that this is a very significant measure. We do this to protect you, our patients, and our employees even better. The smaller the number of people that visit Radboud university medical center, the smaller the risk that patients and visitors pass the virus to each other.

Of course, there are situations in which we do allow visitors or companions. Please refer to the below to find out which situation applies to you.


  • Patients may receive one visitor per day. Discuss with your family and friends who is going to visit on any particular day. This measure applies to the entire hospital premises; you also only receive one visitor per day outside the building.

    Exceptions:

    • Patients who may be dying may receive two visitors.
    • Pregnant people who are admitted may be visited by their children; no more than one child at a time with a companion.
    • Children and young people up to 18 years who are admitted may be visited by both parents at the same time, or one parent with one sibling.
    • Elderly people (considered vulnerable) who have been admitted may receive their partner and a child/caregiver.
    • On the IC, two visitors are allowed per patient.

    Health check

    Employees will be positioned at the entrances to ask you questions about your health. We ask you to be open and honest about it.



Masks Obligatory in Radboud university medical center

All patients, companions, and visitors over 13 years of age are obliged to wear a medical mask in the public spaces inside Radboud university medical center. This includes all rooms that are freely accessible for patients and visitors, such as the corridors, lifts, stairwells, toilets, waiting rooms, and restaurants. You will be given a medical mask at the entrance. Please keep this mask on until you have left the hospital.   

Without a medical mask, you will not gain access as a patient unless you cannot wear a mask as a result of your impairment or illness. Companions and visitors will not gain access without a mask.

If you are visiting a patient in a room with more people, then you must wear the mask in the room.

If you are visiting a patient in a single room, then you are allowed to take the mask off in the room.

It is important that you put your mask on and take it off in the correct way to prevent the further spread of the coronavirus. View the English-language instructions about how a mask should be worn and taken off correctly.



Day Pass for Your Appointment

If you come to our hospital, we will ask you a number of questions about your health beforehand. We ask you to be open and honest about your symptoms.

If you answer “no” to all questions, then you will be given a green day pass with a day stamp. You must present this at the outpatient clinic or department of your appointment. If you answer “yes” to one or more questions, then you will receive a face mask and an orange day pass with a day stamp. You must present this at the outpatient clinic or the department of your appointment.

Visitors or companions who answer “yes” to one or more questions cannot come in unfortunately.

How do I get a day pass?

Are you a patient of Radboud university medical center? If so, there are different ways to receive a day pass:

  • Beforehand on mijnRadboud: after submitting the questionnaire, you will find the digital day pass in mijnRadboud in the menu under the Information button. Present your pass on your mobile phone (or printed) at the entrance. If you use the main entrance, then you can choose the queue for Toegang met dagpas (access with day pass).
  • By telephone beforehand: if you have not answered the questionnaire on mijnRadboud, then you will receive a call to answer the questions.
  • If you have mijnRadboud, then you can find the digital day pass in mijnRadboud in the menu under the Information button. Present your day pass on your mobile phone (or printed) at the entrance. If you use the main entrance, then you can choose the queue for Toegang met dagpas (access with day pass).
  • If you do not have mijnRadboud, then you can request access at the entrance. Indicate that you were called to allow our employees to find your day pass in the computer.
  • At the entrance: if you did not receive a phone call, you must answer the questions at the entrance. You will then receive a day pass there.

Day pass for visitors and companions

Visitors and companions also need a day pass. There are several ways for you to receive a day pass:

  • Before your visit on the website: you complete the online questionnaire. We ask you to complete the questionnaire shortly before you visit, no more than 1 day beforehand. After submitting your answers, you will receive the digital day pass in your e-mail. Present this e-mail on your mobile phone (or printed) at the entrance. If you use the main entrance, then you can choose the queue for Toegang met dagpas (access with day pass).
  • At the entrance: you will answer the questions about your health and receive your day pass there.

Visitors or companions who answer “yes” to one or more questions cannot come in unfortunately. Are you a loved one of a coronavirus patient who was admitted, and do you not have symptoms? If so, it is possible to visit.

Is this your first visit to Radboud university medical center?

If this is your first visit, then you should register as a new patient at the registration desk. The questions about your health will also be asked and you will receive a day pass.

Questions for patients, visitors, and companions

1. Are you or a person in your household/your partner infected with COVID-19 (coronavirus) or do you think they may be infected?

2. Have you been informed in the past ten days about the infection of another person with whom you were in contact (as a result of the source and contact tracing research by the GGD or the Corona Melder app)?

3. In the past 10 days, did you stay or reside in an orange or red risk area outside of the Netherlands (as defined by the Dutch government) for which there is a quarantine in place in the Netherlands?

In the past two days, have you had:

4. Coughing symptoms, worse than normal for you?

5. A fever over 38 °C? Or, when using a fever reducer such as paracetamol, a fever over 37.5 °C?

6. Shortness of breath, worse than normal for you, when resting or after slight exertion?

7. New or worsened flu-like symptoms such as muscle ache, sore throat, headache, extreme fatigue, or pain behind the eyes?

8. New or worsened symptoms of rhinitis?

9. New or unexplained loss of your sense of taste or smell?

10. Unexplained diarrhea?



Curfew for Patients or Visitors

As of Saturday 23 January, a curfew has been in force between 9.00 p.m. and 4.30 a.m. Here you can read what this means for you as patient or visitor of the hospital.


  • If you need emergency care, then you are allowed to go outside to visit an out-of-hours GP service or the hospital. You do not need a form in emergency situations either.

    Going home after emergency care

    If you are going home after attending the hospital for emergency care, then you do need the “self-declaration for curfew exemption” We understand that you will not have this on you in emergency situations. You can request a copy in the department where you were treated for emergency care. You must complete the declaration yourself before going back home.



Modified Entrances, Walking Routes, and Facilities

Radboud university medical center has taken several measures for the safety and health of patients, visitors, and employees.

Fewer entrances are open

As a result of the coronavirus, we have limited the number of entrances for patients and visitors. You can only make use of the following entrances:

  • Main entrance, located on Geert Grooteplein Zuid 10
  • East entrance, located on Reinier Postlaan 4
  • West entrance, located on Philips van Leydenlaan 15
  • Pharmacy/Internal Medicine outpatient clinic, located on Geert Grooteplein Zuid 8

Patients who have an appointment with Radiotherapy or for dialysis have their own entrance. These are only open to them. The Woman & Child entrance is only open to women who need immediate obstetric care.

There is a checkpoint at the entrances

Every day, there are employees at the entrances to ask you (and your companion) questions about your health. You must present the completed questionnaire about your health to the employees at the entrance, or you can complete the questionnaire at the entrance.

Walking routes are indicated inside the building

In the hospital, the entrances and exits are separated from each other as much as possible. Arrows are used to indicate the walking direction, and one-way routes are used wherever possible.

The waiting rooms have been adapted

The waiting rooms have been furnished with fewer chairs to allow for 1.5 meters between each other. Unfortunately, the coffee machines in the waiting rooms cannot be used. Toys and magazines are no longer available in the waiting rooms. It is possible to bring your own toys and magazines for personal use. We request that you take them home with you and not leave them behind. The screens in the waiting areas will provide you with more information about the measures. There will also be employees available in the waiting rooms to provide you with information and answer questions.

Restaurant and coffee corners

The coronavirus measures have also impacted the hospitality at Radboud university medical center. There are several options for take-out food and drinks. More information about our restaurants and coffee corners.

Parking and payment

At the moment, it is only possible to pay for parking by card, not with cash.