Coronavirus and Radboud university medical center

We receive hundreds of patients a day at the Radboud university medical center. Many of them are vulnerable. An infection with the coronavirus, on top of the health problem because of which they visit us, is still dangerous to them. This is why we want to offer these patients care in an environment that is as safe as possible. For this, we need everyone visiting the Radboud university medical center to assist us. You can help us by keeping the current measures into account: wear a medical mask, asnwer the questionnaire, and take a self-test before your visit.

On behalf of our patients: thank you for your assistance!


Coronavirus and Radboud university medical center

Many of the planned appointments and treatments are going ahead, sometimes by telephone or video call. Unfortunately, we have to postpone some scheduled admissions. Of course, this will only be done when this is an option from a medical standpoint. We will contact you if this applies to you. You can always come to us for emergencies. Wearing a mask is mandatory in our buildings. read more

Measures at Radboud university medical center



Do you have an appointment at an outpatient clinic?

Many of the planned appointments are going ahead. Despite this, because of shortage in staff, it may still happen that we have to cancel your appointment at the last minute and postpone care. We are aware that postponing your appointment can be very frustrating for you and your loved ones, especially if this becomes known shortly before your planned admission. Nevertheless, we ask for your understanding. This also applies to your contact with our staff, both in the hospital and on the telephone. 

You can always come to Radboud university medical center in case of emergency.

This is how you can help keep the Radboud university medical center safe:

Answer the questions about your health

Before your appointment, treatment, or admission, we will contact you to ask about your health. You can complete this questionnaire (where possible) beforehand on mijnRadboud. If you have not completed the questionnaire, then we will call you to answer the questions. If you do not have a mijnRadboud account and you have not been called, then you will complete the questionnaire when you arrive. We ask you to be open and honest about it.

Take a self-test before your visit to the hospital

You can also be infected with the coronavirus without showing symptoms. This is why we ask you to take a self-test before your visit to the hospital, which will decrease the risk that you unknowingly enter the hospital with a coronavirus infection. If your self-test is positive, you can call the department you have an appointment with and discuss what to do. If you find out you your self-test is positive on your way to the hospital, report this immediately at the entrance.

Wear a mask everywhere

All patients, companions, and visitors 9 years of age and older are obliged to wear a medical mask in the public spaces inside Radboud university medical center. You will be given a medical mask at the entrance. Please keep this mask on until you have left the hospital. 

View the Dutch or English instruction on how to wear and take off a mask the correct way.



Are you being admitted to the hospital?

Many of the planned admissions are going ahead. Despite this, because of shortage in staff, it may still happen that we have to cancel your appointment at the last minute and postpone care. We are aware that postponing your admission can be very frustrating for you and your loved ones, especially if this becomes known shortly before your planned admission. Nevertheless, we ask for your understanding. This also applies to your contact with our staff, both in the hospital and on the telephone. 

You can always come to Radboud university medical center in case of emergency.

This is how you can help keep the Radboud university medical center safe:

Answer the questions about your health

Before your appointment, treatment, or admission, we will contact you to ask about your health. You can complete this questionnaire (where possible) beforehand on mijnRadboud. If you have not completed the questionnaire, then we will call you to answer the questions. If you do not have a mijnRadboud account and you have not been called, then you will complete the questionnaire when you arrive. We ask you to be open and honest about it.

Take a self-test before your visit to the hospital

You can also be infected with the coronavirus without showing symptoms. This is why we ask you to take a self-test before your visit to the hospital, which will decrease the risk that you unknowingly enter the hospital with a coronavirus infection. If your self-test is positive, you can call the department you have an appointment with and discuss what to do. If you find out you your self-test is positive on your way to the hospital, report this immediately at the entrance.

Wear a mask everywhere

All patients, companions, and visitors 9 years of age and older are obliged to wear a medical mask in the public spaces inside Radboud university medical center. You will be given a medical mask at the entrance. Please keep this mask on until you have left the hospital. 

View the Dutch or English instruction on how to wear and take off a mask the correct way.



Are You a Visitor or Companion of a Patient?

We receive hundreds of patients a day at the Radboud university medical center. Many of them are vulnerable. An infection with the coronavirus, on top of the health problem because of which they visit us, is still dangerous to them. This is why we want to offer these patients care in an environment that is as safe as possible. For this, we need everyone visiting the Radboud university medical center to assist us. Will you help keep the Radboud university medical center a safe environment?

Unfortunately we cannot welcome you as a companion or visitor if:

  • You or someone living with you has been infected with the coronavirus
  • You or someone living with you is showing symptoms of the coronavirus
  • In the past 10 days, you have been in contact with someone who tested positively on the coronavirus

We understand that limiting the number of visitors and companions is a difficult measure. This is why we also offer options for you to accompany or visit your loved one from a distance. Read more about this below.

Please refer to the below to find out more about which situation applies to you.


  • This is how you can help keep the Radboud university medical center safe:

    Take a self-test before your visit to the hospital

    You can also be infected with the coronavirus without showing symptoms. This is why we ask you to take a self-test before your visit to the hospital, which will decrease the risk that you unknowingly enter the hospital with a coronavirus infection. If your self-test is positive, you can call the department you have an appointment with and discuss what to do. If you find out you your self-test is positive on your way to the hospital, report this immediately at the entrance.

    Wear a mask everywhere

    All patients, companions, and visitors 9 years of age and older are obliged to wear a medical mask in the public spaces inside Radboud university medical center. You will be given a medical mask at the entrance. Please keep this mask on until you have left the hospital. 

    View the Dutch or English instruction on how to wear and take off a mask the correct way.



Masks mandatory in Radboud university medical center

It is mandatory for patients, companions and visitors from the age of 9 in the Radboudumc to wear mouth masks in our buildings. This is to protect the vulnerable patients who also come to us. At the entrance we hand out medical nose-mouthmasks. You wear these until you leave the hospital again. Even if you are visiting a patient, you must continue to wear the nose-mouthmask during the visit in the room.

In the waiting areas, you are not allowed to take off your nose-mouthmask to eat or drink.

View the instruction on how to wear and remove a mask correctly.



Day Pass for Your Appointment

If you come to our hospital, we will ask you a number of questions about your health beforehand. We ask you to be open and honest about your symptoms. Even if you have been vaccinated against corona, it is necessary to answer these questions. 

If you answer “no” to all questions, then you will be given a green day pass with a day stamp. You must present this at the outpatient clinic or department of your appointment. If you answer “yes” to one or more questions, then you will receive a face mask and an orange day pass with a day stamp. You must present this at the outpatient clinic or the department of your appointment.

Visitors or companions who answer “yes” to one or more questions cannot come in unfortunately.

How do I get a day pass?

Are you a patient of Radboud university medical center? If so, there are different ways to receive a day pass:

  • Beforehand on mijnRadboud: after submitting the questionnaire, you will find the digital day pass in mijnRadboud in the menu under the Information button. Present your pass on your mobile phone (or printed) at the entrance. If you use the main entrance, then you can choose the queue for Toegang met dagpas (access with day pass).
  • Beforehand on the website: if you do not have myRadboud or if you did not succeed in completing it, you can fill in the online questionnaire. After submitting your answers, you will receive an e-mail with the answers in your mail. This email is your digital day pass. Present your day pass on your mobile phone (or printed) at the entrance. If you use the main entrance, then you can choose the queue for Toegang met dagpas (access with day pass).
  • At the entrance: if you did not receive a phone call, you must answer the questions at the entrance. You will then receive a day pass there.

Day pass for visitors and companions

Visitors and companions also need a day pass. There are several ways for you to receive a day pass:

  • Before your visit on the website: you complete the online questionnaire. We ask you to complete the questionnaire shortly before you visit, no more than 1 day beforehand. After submitting your answers, you will receive the digital day pass in your e-mail. Present this e-mail on your mobile phone (or printed) at the entrance. If you use the main entrance, then you can choose the queue for Toegang met dagpas (access with day pass).
  • At the entrance: you will answer the questions about your health and receive your day pass there.

Visitors or companions who answer “yes” to one or more questions cannot come in unfortunately. Are you a loved one of a coronavirus patient who was admitted, and do you not have symptoms? If so, it is possible to visit.

Is this your first visit to Radboud university medical center?

If this is your first visit, then you should register as a new patient at the registration desk. The questions about your health will also be asked and you will receive a day pass.

Questions for patients, visitors, and companions

1. Are you or a person in your household/your partner infected with COVID-19 (coronavirus) or do you think they may be infected?

2. Have you been informed in the past 10 days about the infection of another person with whom you were in contact (as a result of the source and contact tracing research by the GGD or the Corona Melder app)?

3. In the past 2 days, did you have any symptoms appropriate to COVID-19, such as fever, shortness of breath, rhinitis, sore throat, flu-like symptoms, or loss of taste and/or smell, other than normal for you?

4. In the past 10 days, did you stay or reside in an orange or red risk area outside of the Netherlands (as defined by the Dutch government) for which there is a quarantine in place in the Netherlands?



Modified Entrances, Walking Routes, and Facilities

Radboud university medical center has taken several measures for the safety and health of patients, visitors, and employees.

Fewer entrances are open

As a result of the coronavirus, we have limited the number of entrances for patients and visitors. You can only make use of the following entrances:

  • Main entrance, located on Geert Grooteplein Zuid 10
  • East entrance, located on Reinier Postlaan 4
  • West entrance, located on Philips van Leydenlaan 15
  • Pharmacy/Internal Medicine outpatient clinic, located on Geert Grooteplein Zuid 8

Patients who have an appointment with Radiotherapy or for dialysis have their own entrance. These are only open to them. The Woman & Child entrance is only open to women who need immediate obstetric care.

There is a checkpoint at the entrances

Every day, there are employees at the entrances to ask you (and your companion) questions about your health. You must present the completed questionnaire about your health to the employees at the entrance, or you can complete the questionnaire at the entrance.

Walking routes are indicated inside the building

In the hospital, the entrances and exits are separated from each other as much as possible. Arrows are used to indicate the walking direction, and one-way routes are used wherever possible.

We keep our distance

In Radboudumc, everyone must keep a distance of one and a half meters from each other.

The waiting rooms have been adapted

The waiting rooms have been furnished with fewer chairs to allow for 1.5 meters between each other. Unfortunately, the coffee machines in the waiting rooms cannot be used. Toys and magazines are no longer available in the waiting rooms. It is possible to bring your own toys and magazines for personal use. We request that you take them home with you and not leave them behind. The coffee machines in the waiting areas are out of service. However, you are welcome to visit the coffee corners and the restaurant. The screens in the waiting areas will provide you with more information about the measures. There will also be employees available in the waiting rooms to provide you with information and answer questions.

Restaurant and coffee corners

The coronavirus measures have also impacted the hospitality at Radboud university medical center. There are several options for take-out food and drinks. More information about our restaurants and coffee corners.

Parking and payment

At the moment, it is only possible to pay for parking by card, not with cash.

 


Do You Have Questions? Are You Worried?

Do you have questions about your own medical situation in relation to the coronavirus? If so, please contact your treatment provider. Is your situation changing, or are you worried? Please contact us in that case as well.

read more

Do You Have Questions? Are You Worried?

Do you have questions about your own medical situation in relation to the coronavirus? If so, please contact your treatment provider. Is your situation changing, or are you worried? Please contact us in that case as well.

Questions for Radboud university medical center

Do you have a question about your own medical situation in relation to the coronavirus? If so, please contact your own treatment provider. Is your situation changing, or are you worried? Please contact us in that case as well.

General questions

Do you have general questions about the coronavirus? Please have a look at the RIVM website. It has general information about the coronavirus and what you should do in the event of symptoms. You will find answers to frequently asked questions there as well. You can also call the national information line at: 0800 – 1351.

Easy to understand information about the coronavirus

There are special websites about the coronavirus for people who have difficulty with language. On the Steffie website, the measures and recommendations are explained in simple language with pictures. The Pharos website has a lot of information about the coronavirus in simple language and in many different languages, including Polish, Arabic, and Turkish.