Coronavirus and Radboud university medical center

Do you have an appointment at an outpatient clinic?

This is how you help keep Radboudumc safe:

Answer the questions about your health

When you come to our hospital, we will ask you some questions about your health beforehand via myRadboud. These questions are important to keep the Radboudumc as safe an environment as possible. We therefore ask you to answer the questions carefully and honestly. It is also necessary to answer these questions if you have been vaccinated against corona.

Once you have completed the questions in myRadboud, they will be recorded in your file.  If you answered "yes" to any of the questions, one of our staff members will contact you to discuss whether the appointment can go ahead, be digitally or by phone, or needs to be rescheduled.

Don't have a myRadboud?  If so, please complete the questionnaire on our website. Did you answer 'no' to everything? Then you can come to your appointment at the Radboudumc. If you have answered 'yes' 1 or more times, please contact the department of your appointment yourself to discuss whether the appointment can go ahead, be digitally or by phone, or have to be rescheduled.  

Do a self-test just before coming to the hospital

You can also be infected with the coronavirus without having any symptoms. We therefore ask you to do a preventive self-test just before you come to the hospital. This reduces your risk of coming to the hospital with a corona infection without noticing it. If the self-test is positive, call the department where you have an appointment to discuss what to do. If you find out on the way to the hospital that your self-test is positive, report it immediately at the entrance. 

Wear a mask where required

In the Radboudumc, it is compulsory for everyone from the age of 9 to wear a mouth mask in outpatient clinics, examination departments, treatment departments, nursing wards and in waiting rooms. This is to protect the vulnerable patients who also visit us. This means that you do not have to wear an oral mask in all general areas, such as the (main) entrance, corridors, stairs, elevators and the restaurant.

If you have fragile health, we do recommend that you wear a mask everywhere, especially in the elevator. Also, if you have a cold, sore throat or flu symptoms, please wear an oral mask everywhere in the hospital.

We hand out medical masks at the entrance. 

View the Dutch or English instruction on how to wear and take off a mask the correct way.

Are you a visitor or companion of a patient?

The corona measure of 1.5 meters distance no longer applies at the Radboudumc, so there are no longer any restrictions on the numbers of visitors and companions accompanying patients. But for many of our vulnerable patients, an infection with the coronavirus is still dangerous. We want to provide these patients with the safest possible environment. Therefore, we ask for the cooperation of everyone who visits the Radboudumc. Will you help us protect our patients?

Unfortunately we cannot welcome you as a companion or visitor if:

• You or someone living with you has been infected with the coronavirus
• You or someone living with you is showing symptoms of the coronavirus
• In the past 10 days, you have been in contact with someone who tested positively on the coronavirus

You can also fill out the corona questionnaire on our website to find out if you are welcome or not.

We understand that limiting the number of visitors and companions is a difficult measure. This is why we also offer options for you to accompany or visit your loved one from a distance. Read more about this below.

Please refer to the below to find out more about which situation applies to you.

• Are you attending Radboud university medical center as a visitor or companion?

  This is how you can help keep the Radboud university medical center safe:

  Take a self-test before your visit to the hospital

  By doing a preventive self-test just before coming to the hospital, you reduce the risk of coming to the hospital with a corona infection without noticing it. Unfortunately, if the self-test is positive, you cannot come to the Radboudumc.

  Wear a mask everywhere you need to

  In the Radboudumc, it is compulsory for everyone from 9 years old to wear a mask in outpatient clinics, examination departments, treatment departments, nursing wards and in waiting rooms. This means that you do not have to wear an oral mask in all general areas, such as the (main) entrance, corridors, stairs, elevators and the restaurant. At the entrance, we hand out medical masks.

  If you have fragile health, we do recommend that you wear a mask everywhere, especially in the elevator. Also, if you have a cold, sore throat or flu symptoms, wear a mask everywhere in the hospital.

  During the visit, keep the mask on. Even when you are sitting at the bedside of the person you are visiting and even if it is in a single room. You will wear the mask until you leave the hospital's care unit.

  View the Dutch or English instruction on how to wear and take off a mask the correct way.

• Alternatives for visitors and companions

  We understand that restricting visitors and companions is a difficult measure. Both for our patients and for their loved ones. Together we will look for other opportunities to accompany or visit your loved ones at a distance, where possible.

  During appointments

  • As a patient, you can include an important loved one in your appointment by telephone. Calling your partner, family member, or friend and putting them on speaker during your appointment is always permitted. This allows your loved ones to listen in and comment or ask a question.
  • If you want, you can record the meeting on your mobile phone so you can listen to it together later on.
  • You can also ask your healthcare provider to record the meeting.

  During admission

  • A tablet will be available in every department. If you do not have a mobile phone or tablet yourself, then you can use this to keep in touch with your loved ones. Our employees are happy to help you.

Do you have questions? Are you worried?

Questions for Radboud university medical center

Do you have a question about your own medical situation in relation to the coronavirus? If so, please contact your own treatment provider. Is your situation changing, or are you worried? Please contact us in that case as well.

General questions

Do you have general questions about the coronavirus? Please have a look at the RIVM website. It has general information about the coronavirus and what you should do in the event of symptoms. You will find answers to frequently asked questions there as well. You can also call the national information line at: 0800 – 1351.

Easy to understand information about the coronavirus

There are special websites about the coronavirus for people who have difficulty with language. On the Steffie website, the measures and recommendations are explained in simple language with pictures. The Pharos website has a lot of information about the coronavirus in simple language and in many different languages, including Polish, Arabic, and Turkish.