In case of emergency
For urgent health problems, you will be referred to the Emergency Department (SEH, in Dutch). Our team of doctors and nurses is available to you 24 hours a day.
Who do I call? That depends on your sitiuation
- Life-threatening situation? Call 112!
- Non life-threatening (emergency) problems during office hours: call your GP or your specialist.
- Non life-threatening (emergency) problems after office hours: call the GP post Nijmegen 024 352 35 79
When to go to the emergency department?
A general practitioner (your own doctor or from the family doctor's office), ambulance nurse, 112 employee or the X-ray department can only refer you to the emergency room. This can also be done after consultation with your medical specialist. The emergency room is always open.
However, do you come without a referral? Then the costs fall within your deductible. Only if the costs exceed this amount, you will be reimbursed for the remainder. The health insurer does not have to have a contract with the Radboudumc.
What do I bring?
- Personal identification
- Your health insurance information
- Referral letter from the family doctor or general practitioner's office (if you have one)
- Medication or medication list (if you have one)
Waiting times and order of treatment
At the department you are treated in order of urgency. Patients who need care the fastest, are treated first.
When you come to the department, you are first seen by a specialized (triage) nurse who makes an assessment of your situation. Based on that assessment, we determine who will be helped first. It is therefore possible that someone who arrives later is helped first.
In case of crowds, wait times can get long. Waiting times can also increase when people come in who need care with great urgency, for example:
- The team is called in for CPR.
- An ambulance or helicopter brings in a traffic casualty.
- Someone comes in with a heart attack or shortness of breath.
These patients need to be treated immediately. The sooner we get there, the better chance they have of making a good recovery. Through the specialist nurse's assessment, we have a good idea of who is in the waiting room and how long they are waiting. This ensures that you never wait too long for what you came for.
If additional tests are done at the department, such as blood tests or X-rays, you may have to wait for the results. This may also take some time. Your doctor and nurse can give you an indication of how long it will take to get the results.
Please report to the front desk. You will be called in as soon as possible. An emergency department nurse will then assess where best to help you, with what urgency and waiting time.
Pediatric trauma and burn care
Parents of Amalia Children's Hospital patients with complex care needs are advised to always bring a bag with the following (for the first 8 hours) when visiting the hospital as an emergency:
- Incontinence material
- Specific care products
These are often specific care products that we do not always have in stock. So please bring these yourself to avoid unnecessary stress.
Pediatric trauma and burn care
At Amalia Children's Hospital, we treat children who have sustained injuries (wounds) after a serious accident. The accident, the ambulance ride and treatment in our children's hospital are experiences for children as well as for their family members that are deeply impactful. Want to know more about Pediatric Trauma and Burn Care at Amalia Children's Hospital? Read more.