Waiting times and order of treatment

At the department you are treated in order of urgency. Patients who need care the fastest, are treated first.

When you come to the department, you are first seen by a specialized (triage) nurse who makes an assessment of your situation. Based on that assessment, we determine who will be helped first. It is therefore possible that someone who arrives later is helped first.

Waiting

In case of crowds, wait times can get long. Waiting times can also increase when people come in who need care with great urgency, for example:

  • The team is called in for CPR.
  • An ambulance or helicopter brings in a traffic casualty.
  • Someone comes in with a heart attack or shortness of breath.

These patients need to be treated immediately. The sooner we get there, the better chance they have of making a good recovery. Through the specialist nurse's assessment, we have a good idea of who is in the waiting room and how long they are waiting. This ensures that you never wait too long for what you came for.

If additional tests are done at the department, such as blood tests or X-rays, you may have to wait for the results. This may also take some time. Your doctor and nurse can give you an indication of how long it will take to get the results.

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In case of emergency

For urgent health problems, you will be referred to the Emergency Department (SEH, in Dutch). Our team of doctors and nurses is available to you 24 hours a day.

Who do I call? That depends on your sitiuation

Route

Entrance: Radboudumc Emergency Department
Building: D
Floor: 0
Route: 760

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Route

Visiting address

Geert Grooteplein 22
6525GA Nijmegen

Directions

Go to Geert Grooteplein 22
travel by car travel with public transport
Enter building at: Radboudumc Emergency Department
more information
Go to Building D, Floor 0 and follow route 760

When to go to the emergency department?

You can come to the emergency room with a referral. Do you come without a referral? Then the costs first fall under your deductible amount.

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When to go to the emergency department?

A general practitioner (your own doctor or from the family doctor's office), ambulance nurse, 112 employee or the X-ray department can only refer you to the emergency room. This can also be done after consultation with your medical specialist. The emergency room is always open.

However, do you come without a referral? Then the costs fall within your deductible. Only if the costs exceed this amount, you will be reimbursed for the remainder. The health insurer does not have to have a contract with the Radboudumc.

What do I bring?

  • Personal identification
  • Your health insurance information
  • Referral letter from the family doctor or general practitioner's office (if you have one)
  • Medication or medication list (if you have one)

Waiting times and order of treatment

At the department, you are treated in order of urgency. Patients who need care the fastest, we treat first.

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Upon arrival

Please report to the front desk. You will be called in as soon as possible. An emergency department nurse will then assess where best to help you, with what urgency and waiting time.

More information

Pediatric trauma and burn care

We specialize in treating multiple or life-threatening injuries in children and are attentive to the impact an accident can have on the child and family.

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Pediatric trauma and burn care

Parents of Amalia Children's Hospital patients with complex care needs are advised to always bring a bag with the following (for the first 8 hours) when visiting the hospital as an emergency:

  • Medication
  • Incontinence material
  • Nutrition
  • Specific care products

These are often specific care products that we do not always have in stock. So please bring these yourself to avoid unnecessary stress. 

Pediatric trauma and burn care

At Amalia Children's Hospital, we treat children who have sustained injuries (wounds) after a serious accident. The accident, the ambulance ride and treatment in our children's hospital are experiences for children as well as for their family members that are deeply impactful. Want to know more about Pediatric Trauma and Burn Care at Amalia Children's Hospital? Read more.