RightsYou have the right to careful treatment and to comprehensible information about your treatment. The health care provider provides you with information about your disease, the examinations and treatments, the risks of a certain treatment and the possible alternatives. Based on this information, you can decide whether or not you want to receive a certain medical treatment or examination. By ‘health care provider’ we mean everyone involved in your treatment or nursing. The health care provider adapts the information to your individual situation and needs in the best possible way. In this, we respect your personal values and religious beliefs.
Do you need more information or do you not totally understand the given information? Then please indicate this clearly. If neseccary, the health care provider can call on a professional interpreter’s services. You can also indicate that you do not wish to receive information. The healthcare provider will respect this, as long as it does not harm yourself or others.
Your primary practitionerIn your treatment at Radboud University Medical Centre, several healthcare providers are involved. In some cases they work together as a team, based on their various medical specialties. But there is always one doctor ultimately responsible for the quality, coordination and continuity of your treatment. This doctor is your primary practitioner. The healthcare providers involved in your treatment always discuss important decisions with the primary practitioner.
ObligationsWe expect you to clearly and fully inform the healthcare provider about important issues concerning your disease, physical complaints and treatment. Only in this way the healthcare provider is able to properly diagnose and to offer a professional treatment. You have a duty to inform us correctly about your health insurance and to pay the bill on time. Besides, in Radboud University Medical Centre an identification requirement is in force.
We also expect you to contribute to a positive course of events in the hospital, to pay respect and understanding to fellow patients and staff members and to take into account their concerns. Aggression, physical violence and threats are not tolerated. At some departments, special rules apply alongside the general rules. In that case, you will be informed about these. Properties brought along to Radboud University Medical Centre are your own responsibility.
House rules Radboud University Medical Centre Together, we ensure a pleasant and safe stay.
Everyone is welcome at Radboudumc. There are some rules in our hospital though. They are meant to make staying as safe and pleasant as possible for everyone.view the house rules
Giving consent for treatmentA doctor or another healthcare professional is not allowed to medically treat you without your authorisation for it. You decide whether or not you want to undergo an examination or treatment. To be able to make this decision, you need good information. The healthcare provider will not constantly and explicitly ask for your permission. You always have a right to refuse examination or treatment. In that case, the doctor will inform you about the possible consequences of your decision.
For some major treatments, the healthcare provider will ask for your consent and sometimes for your signature. You are always free to withdraw authorisation. Please indicate this to your healthcare provider. He or she will respect your decision, but also point out the possible consequences of it.
Once you give your permission, you are expected to cooperate in your treatment and to follow the advice of the healthcare provider.
Legally incapableIf you are – due to your physical or mental condition – not capable of making decisions yourself, we speak of ‘legal incapacity’. You are legally incapable in case of, for example, unconsciousness, an advanced stage of dementia or after a stroke. In such situations, your spouse or partner is authorized to represent you. If he or she is not available, your parents or siblings can represent you. In case you have appointed a curator or a mentor, or if you have authorized (in writing) someone to be your representative, this person is first in line to represent you.
The doctor decides, together with the other healthcare givers, if a patient is legally capable or not.
Cases of emergencyIn some cases of emergency, the healthcare provider is allowed to medically treat you without your permission or permission of a representative. This is, for example, the case when you are brought to hospital in state of unconsciousness and immediate action must be taken.
Living willIn a written will, you can state what treatments you want to receive or not in case you are not able anymore to manifest your wishes yourself. This living will is drawn up when you are (still) legally capable. Do you have a will? Please discuss this with your doctors and close relatives, so that they are aware of your wishes. In principle, the doctor will act in accordance with your will. Only in exceptional, duly justified cases, a doctor may depart from it. In cases of emergency, there sometimes is no time to verify if a patient has a will.
Verification of medicationRadboudumc is obligated to verify your medication. We do this for your safety. The checks take place at every outpatient visit, in case of hospitalization or before administering medication during day care. We call this control verification of medication.
To be able to do this well, we kindly ask you to bring the following things:
- your medicine passport or an up-to-date overview of the medication you are currently using
- the medicines you use, with original packaging
Second opinionIf you have doubts about a diagnose or treatment, you can request a second opinion. Another specialist will, on your request, give his or her opinion. Your own doctor can suggest to ask for another professionals’ view too. It is not intended that the doctor giving the second opinion takes over the treatment, unless you specifically request this.
Requesting a second opinion at RadboudumcContact the department or outpatient clinic concerned by telephone to receive more information on the procedure. In order to find the right phone number, please call +31 (0)24 361 11 11 or check the website for contact details of the department concerned. For a second opinion, you need a referral from your treating specialist or general practitioner.
Please consult your health insurer whether a second opinion will be reimbursed. If this is not the case, you will have to pay for it yourself.