Assistance and golf cartWould you like assistance upon arrival at the hospital? Then please report to the front desk at the main entrance, T +31 (0)24 361 37 67. A host(ess) will pick you up and guide you to your appointment. This is possible Mondays through Fridays between 9.00 and 17.00 hrs. Hosts are volunteers, we can therefore not guarantee this service.
Golf cartIs it difficult for you to walk long distances? Then you can travel with our golf cart. A volunteer will drive one to bring you as close to your destination at the hospital as possible. Mondays through Fridays from 8.00 to 17.00 hrs. Volunteers offer this service, which means that cannot guarantee this service.
InternetThroughout the hospital you can use the wireless network (WiFi) for free with your own laptop, tablet or phone. Besides, many medical departments provide wired internet at your bedside. You can also surf the net at one of the PCs in our library, in the central hall or at the East entrance.
TelephoneRadboudumc does not offer land line services to patients. You are permitted to use your own mobile phone in the hospital. If you do not have a mobile phone, you can purchase one from the dietary assistant. At some places in Radboudumc calling is prohibited. This is clearly indicated when applicable.
Television and radio at your bedsideWhen hospitalized, you can watch TV and listen to the radio in your bed. You can listen to the sound via headphones. When you have a single room, you can also listen to the sound via the speakers. The use of radio and television is free of charge.
Malfunctions can be reported at our customer contact centre (18000). You can contact them on weekdays from 08.00 to 17.00 hrs. In the weekend and during evening hours, the control room does this task. Malfunctions reported before 10.00 hrs will be solved the same day.
InterpreterDo you need an interpreter to fully understand your physician? Please indicate this to your doctor or nurse. They can arrange for an interpreter via the Interpreting and translation center Netherlands (TVcN). The interpreter can join the conversation in person or by telephone. For most widely used languages, telephone contact with a professional interpreter can be arranged within a few minutes. In case of an interpreter present in person or more uncommon languages, we need to make a reservation in advance.
Books and magazinesYou can borrow books, newspapers, comics, games and CDs from our patient library. Library volunteers also visit different departments from Mondays through Thursdays. Through them, you can borrow books and magazines. Furthermore, for a fee the volunteers can get you your favourite newspaper from the hospital shop. But because the librarians are volunteers, we cannot guarantee this service.
Opening timesMondays through Wednesdays and Fridays: 13.00 - 17.00 hrs
Thursdays: 10.00 - 13.00 hrs
Telephone+31 (0)24 361 34 99
Information CenterOn our website you will find information about Radboudumc in general, our departments and also about disorders, medical tests and treatments. If you have any more questions or you are looking for specific information that cannot be found on our website, you can contact our Information Center. contact Information Center
HairdresserPatients, visitors and employees at Radboudumc - both men and women - can turn to hairdresser Van Lin. You can come by with or without an appointment. The hairdresser also visits the medical departments by appointment.
Kapsalon Van Lin
Geert Grooteplein-Zuid 10
6525 GA Nijmegen
Opening hoursTuesdays through Fridays: 09.00 - 17.00 hrs
Monday: exclusively open for hairpieces (wigs and so forth) and by appointment.
+31 (0)24 361 01 25
|Cutting clipper-style||€ 14.25|
Children 12 and younger
|Bangs / neck hairs||€ 1.60|
|Hair enhancement etc.||€ 1.00|
Drying / blow-dry
|Blow-dry / Setting / Styling||€ 24.50|
|Permanent dye||€ 52.95|
|Color||€ 16.95||for home usage|
|Highlights||€ 24.95||7 x foil|
|€ 4,95||15cc extra / per foil|
|Long hair extra||€ 11.45|
|Plucking / eyebrow tinting||€ 9.25|
|Hair system||by appointment|
|Treatment on the ward||€ 2.50||extra cost|
Social workIllness and everything it involves can disrupt your daily life considerably. Our social workers can help you to maintain control over your life – to reinforce or regain it. Together with you, they look for answers to questions and for solutions to problems. The social workers cooperate with our doctors, nurses and other healthcare providers. Just like other medical professionals, they have a duty of confidentiality. This means that they are not permitted to share your details with anyone. So you can feel free to confidently discuss everything with them.
Potential problemsDue to illness, potential investigations and treatments and/or your hospitalization, you may have to cope with, for example:
- emotional difficulties when dealing with and accepting your disease
- problems with your partner, children and/or other family members
- problems related to (negative) reactions of others, at work or in daily life
- problems with home care (thuiszorg) during hospitalization and recovery period
- financial or material problems, arising from hospitalization or treatment
- housing problems related to your illness (consultations on adapted housing)
- doubts about the type of medical treatment you are receiving
- complaints or conflicts regarding the treatment
- questions about hospitalization, illness and treatment of children
Informal caregiving (mantelzorg)A social worker provides assistance with practical problems due to illness or hospitalization of a dear one. For example, informal care provides help in organizing childcare, assistance in solving financial and housing problems, and support when applying for benefits and facilities such as PGB (personal budget) and RIBW (regional institution for sheltered housing). But also other issues can be addressed, such as your experiences and thoughts. For example relational problems, quality of life after treatment, etc.
ContactWould you like to contact the social caregiver of the department? Please ask your doctor or nurse.
Spiritual care and pastoral care
Your illness and everything related to it can evoke thoughts and feelings that affect your life, religion or belief. Sometimes you have to make difficult decisions regarding your treatment. If you would like to talk about that with someone, our spiritual counsellors are there for you.read more
Spiritual care and pastoral care
Spiritual counsellorsYour illness and everything related to it can evoke thoughts and feelings that affect your life, religion or belief. Sometimes you have to make difficult decisions regarding your treatment. If you would like to talk about that with someone, our spiritual counsellors are there for you. The spiritual counsellors of the Spiritual and Pastoral Care service are all appointed as priests too, by different churches. They are able to bring you into contact with your priest, preacher, or another spiritual caregiver, such as your humanist counsellor, rabbi or imam. Also, you can call on them for receiving communion, anointing of the sick, baptism or another ritual.
Ecumenical celebrationsEvery Sunday, an ecumenical celebration of word and table is held for all patients, visitors and staff. When you are hospitalized, a nurse comes by to ask if you want to attend this celebration. Volunteers can guide you to the service. It is also possible to receive communion or the Lord’s Supper at your room. The service text is issued at the medical departments prior to the service.
- every Sunday at 10.00 hrs
- Garden hall, route 706
ContactDo you want to contact the spiritual counsellor? Please ask the nurse or department secretary to make an appointment for you, or call the Spiritual and Pastoral Care service secretariat at +31 (0)24 361 33 20.
Patient associationsIn the Netherlands, there are many associations who advocate patients interests. General patient associations, but also associations of patients who suffer one specific disease or who share one particular disability. These associations provide information and education, and often they can help you to get in touch with others in a similar situation. Please ask your doctor, nurse or social worker for more information. You can also find information on the Zorgbelang Gelderland website (Dutch).
Silent CenterThere is a Silent Center (Stiltecentrum) located near the main entrance (route 566): an area for anyone looking for peace and quiet or who needs a moment of contemplation. In the Silence Center there is a separate area for Muslims. The area is always open and available to everyone.
ATMs and cash machinesIn the hall at the main entrance you will find an ATM. Here, you can get money day and night.
ShopsRadboudumc has two shops where you can buy, for example, magazines, fruit, flowers, candy and gifts. The shop are located:
At the main entranceOpening hours
Monday to Friday 8.30 to 20.00 hrs
Saturday and Sunday 11.00 to 20.00 hrs
T +31 (0)24 361 40 99
At the coffee corner near East entrance (Reinier Postlaan 4)Opening hours
Monday to Friday 8.00 to 20.00 hrs
Saturday and Sunday 13.00 to 20.00 hrs
T +31 (0)24 361 74 65
MailboxesYou can find PostNL mailboxes in the main hall and outside the main entrance.
Charging your mobile phoneThere are three places at Radboudumc where you can charge your phone safely and quickly. These are called the Charge-to-go charging stations.
Charge-to-goThe Charge-to-go stations include twelve lockers with connectors for different kinds of mobile phones. The Charge-to-go indicates exactly how long it takes to charge, so you do not have to miss your phone longer than necessary. During the charging, you leave your phone in a closed locker.
Which mobile phones can be charged?
- Iphones; lightning connectors as well as 30-pin connectors
- Mobile phones with a mini USB connector
Where are the charging stations?
- In the South corridor close to Hairdresser van Lin, route 582
- Next to the vending machine at the entrance of the R-building, route 725
- In the lift lobby of the Woman and Child building (Q-building), ground floor