Facilities

Shops

Radboudumc has two shops where you can buy, for example, magazines, fruit, flowers, candy and gifts. The shop are located:

At the main entrance

Opening hours
Monday to Friday 8.30 to 20.00 hrs
Saturday and Sunday 11.00 to 20.00 hrs
T +31 (0)24 361 40 99

At the coffee corner near East entrance (Reinier Postlaan 4)

Opening hours
Monday to Friday 8.00 to 20.00 hrs
Saturday and Sunday 13.00 to 20.00 hrs
T +31 (0)24 361 74 65

Hairdresser

Patients, visitors and employees at Radboudumc - both men and women - can turn to hairdresser Van Lin. You can come by with or without an appointment. The hairdresser also visits the medical departments by appointment.

Kapsalon Van Lin
Main entrance
Geert Grooteplein-Zuid 10
6525 GA Nijmegen
Route 582

Opening hours

Tuesdays through Fridays: 09.00 - 17.00 hrs
Monday: exclusively open for hairpieces (wigs and so forth) and by appointment.
+31 (0)24 361 01 25

Prices

Assistance and golf cart

Would you like assistance upon arrival at the hospital? Then please report to the front desk at the main entrance, T +31 (0)24 361 37 67. A host(ess) will pick you up and guide you to your appointment. This is possible Mondays through Fridays between 9.00 and 17.00 hrs. Hosts are volunteers, we can therefore not guarantee this service.

Golf cart

Is it difficult for you to walk long distances? Then you can travel with our golf cart. A volunteer will drive one to bring you as close to your destination at the hospital as possible. Mondays through Fridays from 8.00 to 17.00 hrs. Volunteers offer this service, which means that cannot guarantee this service.

Shuttle service to the main entrance

A shuttle service runs on the Radboudumc grounds, between the Philips van Leydenlaan (west side) and the Main Entrance (Building A). This shuttle service is a free service for patients and visitors who are less mobile.

For people who are less mobile, the route from the Philips van Leydenlaan to the main entrance may be too long. This is a few hundred meters, and the road also has a large hill. This makes it unsuitable for some people to travel on foot or in a push wheelchair. Once inside the main building, patients and visitors can transfer to a golf cart, which takes people inside to their destination.

Time

The shuttle runs continuously Monday through Friday between 8:30 a.m. and noon and between 1 p.m. and 5 p.m. The shuttle is an electric vehicle and is recharged between noon and 1 p.m.

Stops

There are three stops for boarding and disembarking:

• At the main entrance (A building)
• At the Philips van Leydenlaan (intersection with Geert Grooteplein Zuid)
• At the Kiss & Ride in front of the traffic circle (near the old main entrance)

Contact

For questions about this service, please contact the Logistics reporting station at tel. 024-363 40 00.

Charging your mobile phone

There are three places at Radboudumc where you can charge your phone safely and quickly. These are called the Charge-to-go charging stations.

Charge-to-go

The Charge-to-go stations include twelve lockers with connectors for different kinds of mobile phones. The Charge-to-go indicates exactly how long it takes to charge, so you do not have to miss your phone longer than necessary. During the charging, you leave your phone in a closed locker.

Which mobile phones can be charged?

• Iphones; lightning connectors as well as 30-pin connectors
• Mobile phones with a mini USB connector

Where are the charging stations?

• In the South corridor close to Hairdresser van Lin, route 582
• Next to the vending machine at the entrance of the R-building, route 725
• In the lift lobby of the Woman and Child building (Q-building), ground floor

Television and radio at your bedside

When hospitalized, you can watch TV and listen to the radio in your bed. You can listen to the sound via headphones. When you have a single room, you can also listen to the sound via the speakers. The use of radio and television is free of charge.

Malfunctions can be reported at our customer contact centre (18000). You can contact them on weekdays from 08.00 to 17.00 hrs. In the weekend and during evening hours, the control room does this task. Malfunctions reported before 10.00 hrs will be solved the same day.

Interpreter

Do you need an interpreter to fully understand your physician? Please indicate this to your doctor or nurse. They can arrange for an interpreter via the Interpreting and translation center Netherlands (TVcN). The interpreter can join the conversation in person or by telephone. For most widely used languages, telephone contact with a professional interpreter can be arranged within a few minutes. In case of an interpreter present in person or more uncommon languages, we need to make a reservation in advance.

Spiritual care and pastoral care

Spiritual counsellors

Your illness and everything related to it can evoke thoughts and feelings that affect your life, religion or belief. Sometimes you have to make difficult decisions regarding your treatment. If you would like to talk about that with someone, our spiritual counsellors are there for you. The spiritual counsellors of the Spiritual and Pastoral Care service are all appointed as priests too, by different churches. They are able to bring you into contact with your priest, preacher, or another spiritual caregiver, such as your humanist counsellor, rabbi or imam. Also, you can call on them for receiving communion, anointing of the sick, baptism or another ritual. 

Ecumenical celebrations

Every Sunday, an ecumenical celebration of word and table is held for all patients, visitors and staff. When you are hospitalized, a nurse comes by to ask if you want to attend this celebration. Volunteers can guide you to the service. It is also possible to receive communion or the Lord’s Supper at your room. The service text is issued at the medical departments prior to the service.

• every Sunday at 10.00 hrs
• Garden hall, route 706

Contact

Do you want to contact the spiritual counsellor? Please ask the nurse or department secretary to make an appointment for you, or call the Spiritual and Pastoral Care service secretariat at +31 (0)24 361 33 20.

Social work

Illness and everything it involves can disrupt your daily life considerably. Our social workers can help you to maintain control over your life – to reinforce or regain it. Together with you, they look for answers to questions and for solutions to problems. The social workers cooperate with our doctors, nurses and other healthcare providers. Just like other medical professionals, they have a duty of confidentiality. This means that they are not permitted to share your details with anyone. So you can feel free to confidently discuss everything with them.

Potential problems

Due to illness, potential investigations and treatments and/or your hospitalization, you may have to cope with, for example:

• emotional difficulties when dealing with and accepting your disease
• problems with your partner, children and/or other family members 
• problems related to (negative) reactions of others, at work or in daily life
• problems with home care (thuiszorg) during hospitalization and recovery period
• financial or material problems, arising from hospitalization or treatment
• housing problems related to your illness (consultations on adapted housing)
• doubts about the type of medical treatment you are receiving
• complaints or conflicts regarding the treatment
• questions about hospitalization, illness and treatment of children

Informal caregiving (mantelzorg)

A social worker provides assistance with practical problems due to illness or hospitalization of a dear one. For example, informal care provides help in organizing childcare, assistance in solving financial and housing problems, and support when applying for benefits and facilities such as PGB (personal budget) and RIBW (regional institution for sheltered housing). But also other issues can be addressed, such as your experiences and thoughts. For example relational problems, quality of life after treatment, etc.

Contact

Would you like to contact the social caregiver of the department? Please ask your doctor or nurse.